Responsible Gaming
Gaming Should Be Entertainment
At Chelford Village, we believe that online casino gaming should be enjoyed as a form of entertainment only. Gambling should never be viewed as a way to earn money, solve financial problems, or supplement your income. Always gamble within your means and only with money you can afford to lose.
Age Verification
You must be at least 18 years of age (or the legal gambling age in your jurisdiction) to access and use our platform. We are committed to preventing underage gambling and operate strict age verification procedures. By using Chelford Village, you confirm that you meet the legal age requirement in Great Britain.
Warning Signs of Problem Gambling
Please be aware of the following warning signs that may indicate problem gambling:
- Chasing losses by gambling with more money to recover previous losses
- Spending more time and money on gambling than originally planned
- Hiding your gambling activities from family, friends, or colleagues
- Experiencing anxiety, stress, or mood changes related to gambling
- Borrowing money to fund gambling activities
- Neglecting work, education, or personal relationships due to gambling
- Feeling a constant urge to gamble or an inability to stop
- Using gambling to escape problems or negative emotions
- Failed attempts to cut back or stop gambling
- Experiencing financial difficulties as a result of gambling
If you recognise any of these signs in your own behaviour, please seek help immediately.
Self-Help Tools & Features
Chelford Village offers several tools to help you maintain control over your gaming:
- Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account
- Loss Limits: Establish maximum loss limits to protect your bankroll
- Reality Checks: Receive periodic notifications during play sessions reminding you of time elapsed and money spent
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account
- Account Pause: Take a break from gaming for a specified period
To access these tools, log into your account and visit the Responsible Gaming section in your account settings.
Support Organizations & Resources
If you or someone you know is struggling with problem gambling, help is available. The following organizations provide confidential support:
United Kingdom
- GamCare: Free support, advice, and counselling for problem gambling. Visit www.gamcare.org.uk or call 0808 8020 133
- GamStop: The National Self-Exclusion Scheme allowing you to self-exclude from all UK-licensed online gambling operators. Visit www.gamstop.co.uk
- Gamblers Anonymous: Free support meetings and peer-led recovery. Visit www.gamblersanonymous.org.uk
International Support
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de
Get Help Today
If you suspect you may have a gambling problem, please reach out for help immediately. Problem gambling can have serious consequences for your finances, relationships, and mental health. Support is available, and recovery is possible.
You are not alone. Contacting one of the organizations listed above is a positive step towards regaining control. All services are confidential and free of charge.
If you are in crisis or having thoughts of self-harm, please contact emergency services or the Samaritans on 116 123 (available 24/7 in the UK).